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Job ID
Information Technology
IT - Network & Infrastructure
Albuquerque, NM
Date posted
Position Summary:Responsible for triaging all problems related to the computer terminations, patch panels, modems, hubs, routers, network switches, and associated equipment in University Hospital (UH). Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.Accountability:
  • HARDWARE - Assist in equipment repair as needed

  • HARDWARE - Assist and coordinate with IT staff to provide support and planning for moving IT equipment

  • HARDWARE - Maintain, service, and replace IT hardware, including the preparation and coordination of surplus equipment disposal, according to established procedures

  • KNOWLEDGE - Stay abreast of new trends and innovations in the field of technology

  • SHIPPING & RECEIVING - Perform a variety of shipping and receiving tasks to include pre-inventory functions; assist with regular cycle process inventory

  • SHIPPING & RECEIVING - Receive and fill supply orders; stock and transport materials and supplies; ensure compliance with TJC and other regulatory agency requirements

  • WORK ORDERS - Respond to HELP DESK tickets; maintain customer satisfaction and response times

  • STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned

  • ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems

  • OTHER - Perform other duties as assigned

  • Education Requirements:
  • High School Diploma or GED equivalent

  • Experience Requirements:
  • 2 years directly related experience

  • Education Requirements - Preferred:
  • Bachelor's Degree in related discipline

  • Physical Demands Requirements:
  • Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

  • Testing Requirements:
  • Tuberculin Skin Test required annually

  • Working Conditions Requirements:
  • Minor Hazard - physical risks, dirt, dust, fumes, noise

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    • Information Technology, Albuquerque, New Mexico, United StatesRemove