Job Description: MGR PCSP at University of New Mexico - Hospital

Department: ACAO Administrative Unit
FTE: 1.00
Full Time
Shift: Days

Position Summary:
Manage and Coordinate the organization's pursuit and maintenance of the Patient Centered Specialty Practices (PCSP). Ensure that implementation and ongoing improvement efforts are consistent with the Joint Principles of the Medical Home, thereby providing an orientation toward patient centeredness and continuous process improvement. Advocate for an integrated care delivery model that leverages expertise within the care team. Set and track milestones for improvement and change. Lead efforts related to national recognition status, or any other accreditation verification that ensures quality standards are in place. Organize all activities in support of the PCSP and support the organization's PCSP Implementation Team. Design PCSP processes and strategic plans to function congruently with specialty practice areas implementing the PCSP model that supports a medical neighborhood model within the health system. Serve as statewide and community liaison related to the medical home initiative. Actively support programs and services that are in line with long-range strategic objectives. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed responsibilities:
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* COMMITTEES AND MEETINGS - Attend technical and administrative meetings; participate in committee functions; participate in hospital-wide activities and committees within the scope of this position or as directed
* KNOWLEDGE - Determine whether action plans are consistent with each discipline’s scope of clinical practice. Ensure that all practice guidelines created within the medical home are consistent with specialty practice expectations
* PLAN - Lead the development and execution of action plans required for compliance with national recognition, or any other accreditation verification criteria; provide program leadership and management; act as a champion for Patient Centered Medical Home recognition
* COORDINATION – Use consultative and facilitative skills in working with internal and external stakeholders associated with the program initiatives to help coordinate and organize long-range organizational objectives for the involved parties/practice sites
* COMMUNICATION - Readily and regularly communicate changes and developments within the industry to the appropriate constituency
* ADVISE - Serve as content expert to support practice areas within the health system that are interested in pursuing NCQA recognition; advise recognized clinics on opportunities for improvement of recognition status; assist practice sites to identify gaps in service and to develop process improvement plans to improve the patient care experience and to obtain NCQA recognition goals
* COMMUNICATION - Communicate with all internal and external associated parties in Primary and Specialty Care; senior leadership, departmental leadership, management councils, Quality and Clinical PracticeExcellenceteams, employee/staff, parents, volunteers and community members; act as the primary coordinator for all national recognition, or other accredition verification
* RECORDS - Maintain departmental reports and records; collect statistical data for administrative and regulatory purposes
* SUPERVISION - Develop efficient organizational structure, supervise employees - select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives
* KNOWLEDGE – Effectively use of nationally recognized process improvement methods to foster informed decision making in the PCSP Implementation and a sustainable model based on the Joint Principles of the Patient Centered Medical Home
* PROCESS – Develop mechanisms for ensuring UNMH staff and SOM providers are champions of the PCSP model and recognition process
* EDUCATION - Educate internal and external parties in Primary and Specialty care; partner organizations, Quality and Clinical Practice Excellence teams, employee/staff, patients, volunteers and community members about PCSP; assist in the coordination and instruction of learning objectives and activities for staff and the patients as they relate to PCSP and the medical neighborhood
* REPORTS – Develop a timeline for data submission and assure that other members of the organization comply with timelines and data submission requirements; meet all deadlines as required by initial/verification process; plan and coordinate data submission requirements with PCSP sites, Clinical Practice Excellence and the Quality Departments to ensure the streamlining of data processes within the organization
* COMPLIANCE – Implement processes to ensure/exceed compliance with national recognition, or any other accreditation verification for PCSP
* PATIENT CARE AND QUALITY – Maintain expert knowledge of current clinical practice standards, Outpatient Primary Care Quality Measures and initiatives, and models of care as they relate to the PCSP
* EVALUATE - Assess and evaluate the current clinical standards and professional practice environment at UNMH to assure alignment with PCSP key principles

Qualifications

Education:
Essential:
* Bachelor's Degree
Nonessential:
* Master's Degree
Education specialization:
Essential:
* Nursing
Nonessential:
* Related Discipline

Experience:
Essential:
3 years directly related experience

Nonessential:
4 years directly related experience

Credentials:
Essential:
* RN in NM or as allowed by reciprocal agreement by NM
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* Specialty Certification w/in 1 year
Nonessential:
* Certified NCQA PCMH Content Expert

Physical Conditions:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working conditions:
Essential:
* No or min hazard, physical risk, office environment
* Subject to an annual contract and performance appraisal